Política de envío

We always ship out as soon as possible, but not always be the same date as your order. In general, Normal order processing can take between 1-5 business days. If we anticipate a longer lead time, it will be note in the product description in the website.

Domestic Shipping Rates and Estimates

Shipping available to the 50 United States, we do not ship to U.S. Territories.

Shipping option	Estimated delivery time	Price
Orders up to $999	3 to 6 business days	$25 (includes insurance)
Orders from $1,000	3 to 6 business days	$50 (includes insurance)

Local delivery

We do not offer local delivery at this moment.

In-store pickup

We do offer in-store pickup.

International Shipping

We do not offer international shipping at this moment.

How do I check the status of my order?

When you make an order in our website you should receive an email shortly after confirming your order, if you don't receive that email check your spam folder and see if you can locate it, this is important because if you haven't received the order confirmation email, you can not receive the email with the tracking information.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 6 days of receiving your shipping confirmation email, please contact us at support@lafranciajoyeria.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns within 3 days of receipt, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at support@lafranciajoyeria.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

For more information on refunds, returns and exchanges, please click here.

If you have any further questions, please don't hesitate to contact us at support@lafranciajoyeria.com.

“Una vez enviado el paquete, siempre y cuando esten bien todos los datos de envio no nos hacemos responsible por pérdida o robo”