Política de reembolso

For most items, if you are unsatisfied with your purchase for any reason, we will be happy to process an exchange for you within 3 days of receipt of item but please. Before returning an item, please call us (305.554.0229) or email us at support@lafranciajoyeria.com to obtain return instructions.

The return must be postmarked within 3 days of receiving the item. You will be responsible for the shipping cost back to us. If you have your order number, please include it on the outside of the box. Also, we can assist you with your return in any of our stores.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@lafranciajoyeria.com.

Pending inspection, an exchange will be issued for the purchase price of the items returned. Items will be inspected, and if them is not in good condition, damaged or missing parts, the customer will be charged a restocking and/or re-boxing fee based on the missing items and its condition. If you refuse the delivery of a package without prior consent, you will be charged for return shipping.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@lafranciajoyeria.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


All sales are final, and the Company does not offer any money-back guarantees. You recognize and agree that you shall not be entitled to a refund for any purchase under any circumstances.