Privacy policy

This Privacy Policy describes how lafranciajoyeria.com (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, require more information about our privacy practices, or would like to file a complaint, please contact us via email at support@lafranciajoyeria.com.

Collecting Personal Information

When you visit the Site, we collect certain details about your device, your interaction with the Site, and the necessary information to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any data related to an identifiable individual (including the details below) as "Personal Information." See the list below for more details on what Personal Information we collect and why.

Device Information

  • Purpose of collection: To accurately load the Site for you and conduct analytics on Site usage to optimize our platform.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for business purposes: Shared with our processors Shopify, Facebook, and Google.
  • Personal Information collected: Web browser version, IP address, time zone, cookie data, sites or products viewed, search terms, and interactions with the Site.

Order Information

  • Purpose of collection: To provide products or services, fulfill our contractual obligations, process payments, arrange shipping, provide invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and, when in line with your preferences, send you promotional materials about our products or services.
  • Source of collection: Collected directly from you.
  • Disclosure for business purposes: Shared with our processor Shopify and fulfillment partner ShipBob.
  • Personal Information collected: Name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number.

Customer Support Information

  • Purpose of collection: To provide customer support.
  • Source of collection: Collected directly from you.
  • Disclosure for business purposes: Shared with our customer support platform, Shopify.
  • Personal Information collected: Name, email address.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.
  • We may share your Personal Information to comply with applicable laws and regulations, respond to subpoenas, court orders, or other lawful requests, or to protect our rights.

Behavioral Advertising

We use your Personal Information to provide targeted advertisements or marketing communications that we believe may interest you. For example:

  • We use Google Analytics to understand how our customers use the Site. You can read more about how Google handles your Personal Information here: Google Privacy Policy. You can opt out of Google Analytics here: Google Analytics Opt-Out.
  • We share data about your Site usage, purchases, and ad interactions with our advertising partners. Some of this data is collected directly by our partners, and some via cookies or similar tracking technologies (subject to your consent, depending on your location).

Using Personal Information

We use your Personal Information to provide our services, including offering products for sale, processing payments, fulfilling orders, and keeping you informed about new products, services, and promotions.

Retention

We retain your Personal Information for our records unless and until you request its deletion. For more details on your right to request deletion, please refer to the "Your Rights" section below.

Your Rights

CCPA

If you are a California resident, you have the right to access the Personal Information we hold about you (known as the "Right to Know"), transfer it to a new service, and request corrections, updates, or deletion. To exercise these rights, please contact us using the information provided above.

You may also designate an authorized agent to submit such requests on your behalf.

Cookies

Cookies are small data files downloaded to your device when you visit our Site. We use different types of cookies, including functional, performance, advertising, and social media cookies. Cookies improve your browsing experience by remembering your actions and preferences (such as login and region selection), so you don’t need to re-enter this information each time you visit.

For a detailed list of the cookies we use, their purposes, and how long they are stored, please review our Cookie Policy.

Do Not Track

There is no industry consensus on how to respond to "Do Not Track" signals, so we do not alter our data collection and use practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Complaints

If you would like to file a complaint, please contact us via email at support@lafranciajoyeria.com. If you are not satisfied with our response, you have the right to file a complaint with the relevant data protection authority.

Last updated: February 11, 2025