FAQs

Orders

Can I cancel or update my order?

Please contact us within 24 hours of placing your order if you need to cancel or modify it.

Please take note that we may not be able to cancel or change your order upon request because our staff strives to ship out your order as promptly as possible.

How can I track my order?

You'll get a tracking number through email once your order is prepared for shipping so you can monitor its progress as it travels to you.

Shipping & Returns

What are the shipping fee and delivery timeline?

Learn more about our shipping policy clicking here.

Where do you ship to?

We ship to United States of America only.

What is your return policy?

Learn more about our return policy clicking here.

What is your exchange policy?

Learn more about our exchange policy clicking here.

Is there any shipping insurance?

We protect your orders with shipping insurance for up to 5,000 USD of insurance coverage.

Payments

What payment methods do you accept?

A number of payment options are available for your order, including credit/debit cards, Klarna, Affirm, Shop Pay, and Afterpay. Even for things that ship later or are custom-made, your payment method is charged at the time the order is submitted. By doing this, you can be sure that your order will be added to the list for expedited fulfillment and shipping.

How do discount codes work?

At checkout, just enter the discount code. For each order, only one (1) discount may be used.

Do you offer financing?

Yes, we do. You can split your payment with Klarna, Afterpay, Shop Pay (Affirm), Synchrony or Acima. Send us a WhatsApp if you have any question clicking here.

Loyalty Program

How do I create an account?

Go to the signup page on our website to create a La Francia account. A working email address and a password creation are required.

I'm having trouble logging into my account.

Please contact us if you have any trouble logging into your account.

How can I earn points?

You can earn points by completing the actions listed in the rewards tab. Just click on the "Rewards" tab to see the list of activities in which you can participate.

Do my points or rewards expire?

No, your earned point won't expire.

How do I redeem a reward?

It's very simple. Just click on the "Rewards" tab and you will see a list of all the discounts you can redeem your points for. This way you can greatly increase your savings

Still have questions?

Feel free to send us a WhatsApp message.